Cancellation, Returns & Refunds Policy

Last Updated: January 2026

At Mandirwood.com, customer satisfaction is important to us. We strive to provide high-quality spiritual and devotional products and ensure that every order is carefully packed and delivered. This Cancellation, Returns & Refunds Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded. The policy follows common e-commerce practices used by Indian online stores and is adapted for Mandirwood’s products and services.

Mandirwood is operated by SRIRAM WORLDWIDE ENTERPRISE, located at Upper Nathanpur, Near Jwalpa Mandir, Dehradun – 248005, Uttarakhand, India.

Cancellation Policy

Customers may request cancellation of an order only if the order has not yet been dispatched from our warehouse. Once an order has been processed and handed over to the courier partner for shipment, cancellation requests cannot be accepted. Mandirwood reserves the right to cancel any order in cases of pricing errors, stock unavailability, suspected fraudulent transactions, incomplete customer information, or any violation of our Terms & Conditions.

If you wish to cancel an order before dispatch, please contact our customer support team as soon as possible with your order details. Upon successful cancellation, the refund process will be initiated according to the payment method used during purchase.

Returns and Replacements

If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within 5 days of receiving the order. To initiate a return request, customers must contact our support team and provide the order number along with clear photographs of the product, packaging, and invoice. This helps us verify the issue and process the request quickly.

Once the request is reviewed and approved, we may arrange a reverse pickup through our logistics partner where service is available. In locations where reverse pickup is not available, customers may be requested to ship the product back to us, and appropriate assistance will be provided.

Returned products must be unused and returned in their original packaging along with labels, tags, accessories, complimentary items, and invoice copies wherever applicable. Products that are damaged due to misuse, improper handling, unauthorized modifications, or normal wear and tear will not qualify for return or replacement.

Non-Returnable Products

For hygiene, religious, and product integrity reasons, certain items may not be eligible for return once opened, used, damaged by the customer, or returned without their original packaging. Customized products, special-order items, gift products, and promotional items may also be excluded from return eligibility unless they are received in a damaged or incorrect condition. Similar limitations are commonly applied across e-commerce return policies.

Damaged or Incorrect Products

We take utmost care in packaging and quality checks before dispatch. However, if you receive a product that is damaged during transit, appears tampered with, or differs from what was ordered, please notify us within 5 days of delivery. Customers may be required to submit photographs or videos clearly showing the issue, outer packaging, shipping label, and product condition for verification purposes. After verification, Mandirwood may provide a replacement, store credit, or refund, depending on the circumstances and product availability.

Refund Policy

Refunds will be processed only after the cancellation or return request has been reviewed and approved. For prepaid orders, refunds will generally be credited back to the original payment method used during checkout. For Cash on Delivery (COD) orders, customers may be required to provide bank account details to receive the refund. Refund processing is typically completed within 2 to 5 business days after approval, although banks and payment providers may take additional time to reflect the amount in the customer’s account.

If an order is cancelled before shipment, the refund process will begin after cancellation confirmation. If a refund is approved for a returned product, the refund will be initiated after the returned item has been received and successfully inspected by our team.

Failed Deliveries and Refused Orders

If a customer refuses delivery, is unavailable after multiple delivery attempts, provides an incorrect shipping address, or the package is returned by the courier partner as undeliverable, the refund will be processed only after the shipment has been returned to our facility and verified. Shipping charges, if any, may be deducted where applicable.

Policy Updates

Mandirwood reserves the right to modify, amend, or update this Cancellation, Returns & Refunds Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically to stay informed about our latest practices.

Contact Information

For cancellation requests, return assistance, replacement support, or refund-related queries, please contact:

SRIRAM WORLDWIDE ENTERPRISE
Upper Nathanpur, Near Jwalpa Mandir,
Dehradun – 248005, Uttarakhand, India

Phone: +91 6395491479, +91 7535806804

Website: Mandirwood.com