Thank you for shopping with mandirwood.com. We strive to ensure your satisfaction with every purchase. If you need to return an item or request a refund, please review our policy below.
1. Returns
Eligibility for Returns
Return Window: You may return items within [number] days of receipt. This return window begins on the day you receive your order.
Condition of Items: Items must be returned in their original condition, which includes being unused, unwashed, and in the original packaging with all tags and labels intact. Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items: The following items are non-returnable and non-refundable: [list non-returnable items, e.g., clearance items, personalized items, or perishable goods].
How to Initiate a Return
Return Request: To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return the item.
Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the item reaches us safely.
2. Refunds
Refund Process
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If the item is approved for a refund, we will process it within 10 business days.
Refund Method:Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Partial Refunds
Partial Refunds: In cases where only part of an order is returned, or if the item is returned in a damaged or used condition, a partial refund may be issued. This will be determined after inspecting the returned item.
3. Exchanges
Exchange Policy
No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and a description of the issue. We will provide instructions for returning the damaged item and arranging a replacement or refund.
Return Shipping for Defects: In the case of defective or damaged items, we will cover the cost of return shipping and provide a replacement or full refund as per your preference.
5. Order Cancellations
Cancellation Policy
Before Shipping: If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been shipped can be canceled, and a full refund will be issued.
After Shipping: If the order has already been shipped, you will need to follow our standard return procedure to return the item and receive a refund.
6. Changes to Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site after any changes constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at:
support@mandirwood.com